Teaching students to create chatbots is easier than you think

Margaret Ryan

By Margaret Ryan
Published October 6, 2022

Chatbots, virtual agents, or conversational artificial intelligence are now part and parcel of our online engagement.

Head of Education (Curriculum) at Grok Academy, Bruce Fuda, says it’s about asking the right questions to extract the necessary information from the user to recommend, address or solve their issue.

Usually behind those ‘pop-up chat boxes’ that appear on websites, chatbots handle simple, frequently asked questions from customers or staff ...

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