More than half of calls to Kids Helpline go unanswered

EducationHQ News Team

By EducationHQ News Team
Published May 9, 2023

More than half of children who contact a free national phone counselling service are unable to get through, as demand for mental health support increases.

“Kids Helpline continues to be a critical safety net for children and young people, however we cannot keep pace with demand," Tracy Adams, chief executive of non-profit yourtown, which operates the free phone counselling service, says.

Some 328,424 children contacted the Kids Helpline last year, but only two in five were able to reach a ...

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