Customer service steps slideshow with audio

Resource Description

Your Life Skills, Transition and Vocational Education students will love exploring the customer service steps they should follow with this new fully editable slideshow with audio. Young people with special learning needs are often familiar with the social stories format designed to build social and communication skills. This customer service steps slideshow follows a similar format, with first person language and clear, easy to understand steps to take. It provides an age appropriate approach to build entry level hospitality workplace skills which will support young people who are planning a transition to the workplace in the future.

Here's how:

• Use the customer service steps as a support for your existing coffee cart program
• Combine the slideshow with activities for managing customer service problems
• Encourage students to practice the language they need for serving customers
• Edit the slideshow to adjust the phrases to suit your own teaching and learning requirements - you can change the font or color, add more text or remove the audio as needed

What's included?

The slideshow has 20 slides. Each slide contains audio and a clear first person statement with a visual prompt as an example.