About this job
About the Role:
- Manage the end-to-end registration process for Queensland Virtual Academy programs (across the State), ensuring registrations are processed accurately, efficiently, and within required timeframes.
- Coordinate and administer online consent processes, ensuring all required documentation is completed, monitored, and securely maintained.
- Build and maintain positive working relationships with schools, principals, regional teams, and internal stakeholders, providing responsive support throughout the registration lifecycle.
- Act as the primary point of contact for registration enquiries, providing timely advice and resolving issues to ensure a positive customer experience.
- Collect, validate, reconcile, and maintain registration, enrolment, consent, and participation data from multiple systems and sources, ensuring the accuracy and integrity of information.
- Monitor registration progress and proactively follow up with schools to ensure all required information and documentation is received.
- Prepare regular reports, data summaries, and dashboards to support operational planning, program delivery, and decision-making.
- Maintain accurate records across registration databases and information management systems, ensuring compliance with departmental policies and privacy requirements.
- Identify, investigate, and resolve data discrepancies while implementing quality assurance processes to maintain high data accuracy.
- Develop and maintain registration procedures, user guides, and communication materials to support schools and stakeholders.
- Identify opportunities to improve registration processes, system efficiencies, and customer service outcomes through continuous improvement initiatives.
- Support the successful delivery of QVA programs by coordinating registration activities, maintaining strong stakeholder relationships, and ensuring high-quality administrative and operational support.
About You:
As the QVA Registration Manager, you will play a key role in coordinating registration activities, maintaining accurate records, analysing and validate data, preparing reports, and drive continuous process improvement, requiring exceptional attention to detail, strong analytical and problem-solving skills, and the ability to manage competing priorities while delivering high-quality, service-focused administrative support.
To succeed in this role, you will demonstrate:
- Experience coordinating registration, enrolment, administration, or data management processes in a complex environment.
- Strong interpersonal and communication skills, with the ability to build positive working relationships and provide responsive, professional support to schools and stakeholders.
- Proven ability to manage and maintain accurate information across multiple systems and data sources while ensuring data integrity.
- Excellent organisational skills, with the ability to prioritise competing tasks, meet deadlines, and manage high-volume workloads.
- Advanced Microsoft Excel skills, including data analysis, formulas, filtering, reconciliation, reporting, and managing large datasets.
- Strong analytical and problem-solving skills, with the ability to identify discrepancies, investigate issues, and implement practical solutions.
- Demonstrated ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
- A proactive approach to identifying opportunities to improve processes, enhance efficiency, and deliver positive outcomes.
- The ability to work independently while contributing effectively as part of a collaborative and supportive team.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page written statement in response to the listed information and the attached role description
- Attach evidence of the mandatory requirements outlined in the attached role description
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
contact details for 2 referees (referees should have an understanding of your relevant work history)We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.