Consumer rights student activity pack

Resource Description

Understanding consumer rights and how to be a smart shopper is important for teens and young adults in life skills, transition education and ESL programs. This consumer rights information and activity pack is perfect for young people in high school and adult learning programs who are building their independence in the community. It guides them through how to shop carefully and understand their rights as a consumer. It helps build strategies for solving problems and communicating effectively in shops to achieve a good outcome and to avoid conflict. It is useful for supporting functional reading and writing skills, key word vocabulary related to shopping and basic maths skills.

You can use this resource to enhance a community access program or prior to visiting retail stores or supermarkets, or as part of a research project for small groups or individual learners.

The language and format is designed to be easy to read and use but also age appropriate for teens and adult learners.

Who is it for?

• Life Skills
• Transition Education
• Vocational Preparation
• General Education
• ESL / EFL

Mapping

Activities and content within this resource map to the following performance criteria from Certificate 1 in Transition Education :

VU23038:

PC 3.1,3.2,3.3,3.4,3.5, Required Skill 1 and Required Knowledge 2 and 3.

VU23044:

PC 1.3,1.4,1.5,1.6 Required Skill 1 and 2, Required Knowledge 1.

VU23045:

PC 1.3 and 1.4 Required Skill 4, Required Knowledge 1 and 2.

What’s included:

Here’s what is included in the 48 page pack:

• Consumer rights information pages
• Key words and their meanings
• Flow charts and visual information
• Checklists
• Frequently asked questions activities
• Calculating and checking change during simple money transactions
• Payment choices pros and cons
• Problem solving conversation scripts
• Scenario activities
• Refund role play activities – customer and store worker