About this job
Service Desk Officer
Catholic Education, Diocese of Bathurst
Full-time, Temporary Position
Commencing: ASAP by Negotiation - 31 December 2025
About the Role
The Service Desk Officer role will provide effective support, administration and management of school and office-based ICT systems, policies and procedures while working closely within CEDB teams.
The Service Desk Officer’s day-to-day may consist of the following:
- Providing support to staff and students for their learning and teaching needs.
- Enhancing the vision of ICT Services as a service provider for schools.
- Promoting self-sufficiency and efficiency through empowering users with ICT services.
- Monitoring and managing tickets, ensuring effective reporting and continual service improvement
- Gathering user feedback to innovate and improve services
- Participating in ICT initiatives
- Providing training for applications, systems, and equipment as needed
About You (Selection Criteria)
The new Service Desk Officer will support the CEDB’s success by meeting the following selection criteria:
- Well-developed written and interpersonal skills with the capacity to communicate effectively across a range of stakeholders.
- Strong problem-solving skills.
- An understanding of user roles, groups and permissions.
- Experience in supporting platforms including Microsoft Windows, Apple macOS, iOS and Google ChromeOS.
- Experience supporting a Google Workspace environment.
- Support of network-based printers and photocopiers.
- General Audio-Visual experience across projectors, displays, audio and PA systems.
- A willingness to support the mission and purpose of Catholic education within the Bathurst Diocese
About Our Offer
- Work-life balance with a 35-hour work week
- Great opportunity for someone starting their ICT career
- A chance to work closely with a diverse and experienced ICT team who support one another’s career aspirations
- Access to CEDB's wellbeing initiatives such as Fitness Passport and free EAP services
- Salary packaging available
About Us
Responsible for 33 schools, approximately 9,600 students and 1,700 staff, Catholic Education Diocese of Bathurst (CEDB) is encompassed by the Blue Mountains, Warrumbungle Ranges, the Pilliga, Macquarie River, Lachlan River, Abercrombie River and the Jenolan State Forest. The Diocese covers 103,680 square kilometres, comprises of Three Traditional Nations: the Wiradjuri, Gamilaraay/Gomeroi, and Wailwan nations and boasts the beauty of the central west and orana regions of NSW. A diversity of opportunities awaits you.
How to Apply
If you’re looking to make the next step in your ICT career, we would love to hear from you! Click “Apply” to be taken to our online application portal where you will be asked to complete our online application form. All applications will require:
- An updated CV/Resume and cover letter
- A separate document addressing the selection criteria outlined in the “About You” section of this advertisement
- Contact details of appropriate referees
- All supporting documentation (transcripts, identification, WWCC etc)
Applicants must be submitted by 11:55pm on 30 April 2025.
Please note that the CEDB intends to fill this vacancy as quickly as possible and therefore will close the job as soon as the right candidate is found. We encourage you to apply right away!
A talent pool may be created for future ongoing and temporary roles, valid for a period of 12 months.
Further details of this position can be obtained by contacting the Manager ICT Services: Chris Sanderson on (02) 6338 3000.
CEDB is committed to instilling Safe Child standards in all our schools and CEDB with an understanding that keeping children safe is the responsibility of everyone within our school community.
A valid Employee Working with Children Check is required for this position.
Child Protection legislation requires preferred applicants to be subject to employment screening.
Catholic Education Diocese of Bathurst is an equal opportunity employer.