recruitment@tsv.catholic.edu.au
About this job
Townsville Catholic Education supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the south, and north to Ingham and Halifax, south-west to Winton, and west to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.
Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff is recognised as being central to achieving our mission.
About the Role
The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. The SDS (Bowen) role will be based at St Mary’s Catholic School, Bowen, and will also be responsible for the support of St John Bosco Catholic School, Collinsville, and assist the Senior Service Delivery Specialist located at St Catherine’s Catholic College, Proserpine. This will require weekly trips to Collinsville and Proserpine, with occasional ad-hoc trips to these locations and other schools in the Burdekin area. A current driver’s license is required and the ability and willingness to travel is mandatory.
Key Accountabilities
- Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
- Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
- Assist with the creation and maintenance of technical documentation
- Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
- Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
- Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
- Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
- Ensuring required controls are adhered to without compromising responsiveness and availability
- Perform service desk functions during times of peak demand or employee leave
- Other duties as reasonably directed by the Service Delivery Lead, ITS.
About You
Experience
- At least three years’ experience in ICT roles
- Demonstrable experience in managing IT infrastructure
- Ability to show initiative, solve problems and contribute to process improvement
- Demonstrated ability to work independently and as part of a team.
Skills
- Knowledge and resilience in managing stressful situations
- Has a clear understanding of effective conflict resolution skills and their application
- Ability to manage time and competing deadlines in a busy environment
- Knowledge of ITIL v3+ service management processes/practices.
Attributes
- Possess excellent interpersonal and communication skills
- High level of attention to detail and recognition of the importance of accuracy in all aspects of work
- An ability to communicate with a range of employees across primary and secondary school settings.
Mandatory Criteria
- Current Working with Children Suitability Card or eligibility to obtain same - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
- Minimum diploma level qualifications in a related field or equivalent relevant experience
- Current Driver’s Licence
- Ability to travel from time to time within the Catholic Diocese of Townsville
- Ability to perform the physical requirements of the role in a safe manner.
Desirable Criteria
- Windows, Hardware, Security, or other certifications highly desirable
- ITIL v4 qualifications
- Relevant industry experience in the education sector.
What we offer
- Competitive Salary starting: $66,546 - $69,781 pending experience
- 4 Weeks Annual Leave with 17.5% leave loading
- Salary packaging options
- Modern facilities, equipment and resources
- Superannuation up to 12.75% employer contribution (in a co-contribution arrangement)
- Access to long service leave after 7 years of continuous service
- 14 Weeks’ paid parental leave
- Deferred Salary Scheme
- Corporate health insurance
- Induction, professional development and learning opportunities
- Well-being programs and initiatives
How to apply
- Complete the application form
- Upload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
- Upload a current resume including contact details (phone and email of two professional referees