About this job
About the Department:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
Responsibilities include:
Within the scope of the Responsibilities in the Role Description, the Senior Support and Engagement Officer, ICT Resources and Initiatives supports the delivery of the Student Technology Equity Partnership initative.
This includes:
- Adhering to established business processes to resolve customer requests, including issue investigation, problem solving and escalating unresolved requests as appropriate.
- Providing advice, consultation and communication with clients on policies, standards, systems and practices relating to the team's services in accordance with customer needs.
- Maintaining the team knowledge base and information pages, including responding to customer feedback and updating knowledge to improve available information and support self-service where appropriate.
- Coordination of purchasing and procurement processes to support team services in accordance with the department's purchasing and procurement procedures.
- Prepare and review materials, correspondence, reports and other documentation for senior departmental officers, boards, committees, government agencies, customers and stakeholders on matters related to the team's services.
About You:
The below items represent highly desirable qualities that the ideal candidate would posses:
- Have demonstrated experience managing multiple, competing priorities and working with focus and optimism in an environment of complexity and ambiguity.
- Be a team player with experience working with internal and external stakeholders and colleagues in other teams to deliver outcomes.
- Excellent time management skills including working to deadlines, attending to detail at all times.
- Problem solving skills and ability to identify creative solutions to emerging problems.
- Superior written and verbal communication skills, and ability to communicate in a clear, succinct and deliberate manner, adjusting the message so that it resonates with different stakeholders.
- Previous experience in a large, complex, operating environment.
- Understanding of, or experience in, an education context.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
- Attach a brief response (no more than two pages) outlining your suitability for the role.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. #LI-PRIORITY
ur Inclusion and Diversity strategies. #LI-PRIORITY