About this job
This role is advertised under clause 8.16 of the Recruitment and Selection Directive 07/23, as limited to current Queensland Department of Education employees and contractors ONLY.
About Us:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
Your Role:
The Senior Complaints and Risk Advisor role is a rewarding role where you can be challenged and supported in an inclusive team environment.
Responsibilities include:
- Engagement with stakeholders to build trusted partnerships across Queensland through the provision of employee relations support, advice and capability.
- Delivery of high quality, timely and fair services and professional advice on complaints involving employee misconduct, performance, risk and safety.
- Assessment of sensitive, confidential and potentially distressing information and complaints to formulate and action agreed plans regarding integrity matters.
- Making informed and evidence-based recommendations and decisions within delegated authority in accordance with regulated reporting and other obligations.
- Communicate verbally and in writing to a professional standard based on sound judgement and evidence-based decision making.
- Contribute across intake and triage, complaint assessments, completion of activities related to Public Interest Disclosures and Human Rights, case management, record keeping and closure of matters.
- Engage positively with change and contribute to the development and review of operational and strategic policy and practice relevant to workplace behaviours, investigations and disciplinary matters.
- Manage and maintain data and other information in accordance with record keeping requirements.
- Other responsibilities (as required)
- Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.
Additional Information:
This role involves exposure to detailed and sensitive content that may be distressing. Materials include child sexual abuse allegations and other workplace behaviour complaints involving conduct including children and adults. Review of potentially distressing information and allegations of misconduct is a regular part of the role.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This role is advertised under clause 8.16 of the Recruitment and Selection Directive 07/23, as limited to the above specific cohort.
Please confirm your eligibility to apply prior to applying.
tegies.This role is advertised under clause 8.16 of the Recruitment and Selection Directive 07/23, as limited to the above specific cohort.
Please confirm your eligibility to apply prior to applying.