About this job
About the Department:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
Responsibilities include, but not limited to;
- Review, coordinate and develop responses to a range of enquiries, complaints, appeals and other general matters
- Maintaining high quality record keeping, data analysis and confidentiality
- Undertake analysis, monitoring and evaluation of complaints to ensure outcomes are achieved within set timeframes and identify areas for improvement
- Establish and maintain effective working relationships with colleagues in schools and business units
- provide high quality and responsive service delivery to customers and stakeholders
Highly desirable skills and experience;
- Communication and interpersonal skills to deal effectively with sensitive issues and people at all levels in a high-pressured environment;
- Ability to work autonomously and as a team member to prioritise work and achieve outcomes;
- Ability to analyse issues, establish a course of action and adopt a pro-active attitude with minimum direction;
- Great people and communication skills, and enjoy working with others in a highly collaborative and fun team environment;
- Highly organised, work effectively under pressure and handle competing priorities to meet deadlines;
- Adaptable, show initiative and a keen problem solver who works towards finding effective solutions; and
- Strive to make a positive impact in your daily work towards improving outcomes and supporting te objectives of the department.
Please refer to the attached role description for any mandatory requirements for this position.
How to Apply:
- Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A 1-pg written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.