About this job
About the Department of Education:
The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities. We promote equity and excellence by our commitment to respect, protect and promote human rights. Our objectives are: a strong start for all children, every student realising their potential, fair and safe workplaces and communities, capable people delivering our vision. Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student
About the Role:
As the School Community Liaison Officer, you will:
- Provide quality advice and assistance, about departmental policy and guidelines, to parents, carers, and other members of the school community across the region.
- Take an active role, as the first point of contact, in assisting parents, carers, and community members to resolve their concerns, by providing a conduit between them and school personnel.
Responsibilities include:
- Listen and understand using empathy and compassion, via initial telephone contact with parents, carers, and other community members regarding concerns or complaints, and refer them to the school to discuss a suitable outcome.
- Provide advice to parents, carers, and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
- Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
- Foster open effective communication, and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
Our ideal candidate would possess these qualities:
- Strong communicator
- Work effectively as part of a team
- Previous experience in a similar role is preferred, although training will be provided.
Please refer to the attached role description for any mandatory requirements for this position.
To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you may be assessed section of the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.