About this job
About the Department of Education:
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
Step Into Your Next Chapter:
This role reports to the Principal Advisor Regional Services, Darling Downs South West Region.
As the SCLO, you will have the responsibility of:
- Providing quality advice and assistance to parents, carers and other members of the school community across the region, requiring this role to be the first point of contact for parents, carers and other community members wishing to enquire about departmental policy and guidelines.
- Taking an active role in assisting community members to resolve their concerns and complaints by providing a conduit between the parents, carers and other community members
- Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
- Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
Please view the role description for a full list of responsibilities.
Submit Your Application:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you will be assessed section of the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.