About this job
About the Department/About Us:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
Your Role
Responsibilities include:
- Provide authoritative strategic and operational advice to Principals, Senior Executives, Managers and Directors on a wide range of legislative, policy and procedural issues.
- Manage enquiries and complaints in line with the Department's Customer Complaints Management Policy and procedure ensuring all records are accurately maintained.
- Prepare complex reports, submissions, briefs, legislative appeals and responses to correspondence from a range of sources for the Minister, Director-General, Deputy Director-General and Assistant Directors-General in accordance with the Department's records management systems.
- Provide advice and support the development and capability of Principals and regional staff to ensure that schools and the regional office have quality systems for the management of complaints, internal and external communications, community engagement and interactions with government and non-government organisations.
- Maintain accurate record keeping and documentation procedures, which meet the department's data collection, privacy requirements and legislative applications as they relate to departmental activities.
- Undertake research, analysis, monitoring, review and evaluation of significant policies and projects for the purpose of ensuring strategic objectives are achieved.
- Develop and maintain professional networks including Principals' networks, regional government networks, and interagency.
- Work autonomously as well as contribute to a team environment and provide guidance for workloads to ensure deadlines, commitment and a quality, responsive client service is maintained.
- Develop, maintain and promote the use of key communication of legislative, policy and procedural advice through channels such as SharePoint, websites, TEAMS meetings, newsletters and email groups.
Please refer to the attached role description for any mandatory requirements for this position.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you will/may be assessed section of the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.