About this job
About the Department of Education:
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
About the role:
As the Principal Advisor, Regional Services you will:
- Manage the regional activities and resources to effectively develop and implement strategic priorities and policy.
- Assess strategic issues and provide expert advice and support to the Executive Director and members of executive management to enable quality executive decision making.
In this position you will have an opportunity to:
- Lead a small team growing their skills and knowledge in the areas of policy and procedure particularly when managing customer complaints and enquiries
- Increase staff awareness of human rights considerations and how this applies in the public sector
- Communicate with a range of internal and external stakeholders
- Prepare and oversee the preparation of complex written reports
- Oversee the processes to manage the regions enquiries and complaints in line with the Department's customer complaints management policy and procedure
- Demonstrate a strong focus on accurate record keeping
- Oversee governance processes in the regional office including Business Continuity Planning, Risk Management, Right to Information request, Privacy matters and media contact
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
- Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.