About this job
About the Department:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
The Principal Advisor, Regional Services (PaC) will:
- Provide authoritative strategic and operational advice to regional leaders on a wide range of legislative, policy and procedural issues.
- Oversee governance processes and quality systems for the management of complaints, and internal and external communications in line with the Department's Customer Complaints.
- Management policy and procedure, including reporting and records management.
Undertake high level internal reviews of complaints and decisions. - Manage the preparation of complex reports, submissions and briefs, in accordance with the Department's processes.
- Demonstrate ability to provide high level capability development of school leaders and regional teams in the area of complaint and appeal management with a focus on developing continual improvement strategies.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
- Attach a 2 page statement of how your experience and capabilities meet the requirements of this role.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.