About this job
About the Department
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.
Key responsibilities include
As the Manager, your responsibilities will include, but are not limited to:
- Oversight of Student Support Requests intake, triage, process, meeting agenda, data, reviews and reporting.
- Quality assurance of follow-up and case management practices, including identifying opportunities to improve processes and approaches.
- Leading Student Support Requests meetings including coordination of any follow-up or actions from meetings.
- Liaising with schools, across directorships and external agencies with respect to Student Support Requests.
- Providing leadership, management and support to administrative and other staff involved in Student Support Requests processes.
- Providing capability development, modelling and coaching for effective individual student case management.
- Lead the initiation and implementation of efficient review and case-closure systems and processes for assigned Student Support Requests to ensure timely and consistent outcomes.
- This position will also provide strategic oversight and proactive support to Metro South FlexiSpaces.
Please refer to the attached role description for the full list of responsibilities and mandatory requirements for this position.
Interested? To Apply
- Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).
- Attach a written statement (2-page maximum) in response to the Key Responsibilities outlined in the job advertisement.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.