About this job
About the Department of Education
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
Responsibilities include:
- Utilising basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions. (SFIA Level 2 - USUP).
- Respond to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls.
- Undertake initial problem assessment and wherever possible educate the end user with the objective of resolving as many incidents as possible and reducing recurring calls.
- Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes.
Please refer to the attached role description for any mandatory requirements for this position.
How to Apply
- Please attach a brief resume (maximum 2 pages) including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A 2-page response addressing the dot points within the "Competencies" section of the Role Description. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.