ICT: Client Services – Support Officer

Permanent / Contract full-time / part-time job at Tasmanian Catholic Education Office (New Town, Tasmania, Australia)

Catholic Education Tasmania is a community of thirty-eight schools and colleges serving over 17,000 students, their families and over 2,400 employees across Tasmania. We are seeking Teachers across 7 schools from Deloraine, Launceston to George Town.

Job Reference 492920
Closing date July 3, 2024, 11 a.m.
Location 5 Emmett Place, New Town, Tasmania, Australia 7008
Type Full-Time / Part-Time
Status Permanent / Contract

About this job

Catholic Education Tasmania (CET) are seeking passionate and experienced candidates that can support the provision and delivery of ICT: Client Support services to our teams.

The ICT: Client Services Support Officer will support our schools and offices throughout Tasmania by setting up computers, both Windows and Mac based systems (MacOS and ChromeOS) along with iPad and Chromebook devices. Experience and knowledge of working with these systems and products would be an advantage.

CET are looking for a broad range of ICT Support Officer candidates to support our exciting ICT: Client Services team ranging in experience from Level 1 to Level 3.

As Client Services – Support Officer, you will:

  • Resolving ICT service requests and incidents on first contact.
  • Prioritising and escalating ICT service requests as required within agreed timeframes.
  • Contributing to the development, implementation, maintenance and review of systems, policies, procedures and practices necessary for the efficient and effective administrative operations of the team.
  • Developing and maintaining positive relationships with key stakeholders.

Some of the skills and experiences we are looking for are:

  • Certificate III in ICT or equivalent relevant experience.
  • Work experience providing a variety of ICT services and support to diverse users.
  • Able to resolve routine problems and diagnostic skills to resolve complex problems related to data, equipment or systems.

You will join an organisation that is driven by:

  • Its vision of Student Focused, Christ Centred, Learning for Life.
  • A professional service-oriented network of offices, teams and employees,
  • Our desire to provide a comprehensive, quality Catholic school curriculum of the highest standard.

For further information in relation to the position, including an application package, head across to our Careers page at https://catholic.tas.edu.au/ict-client-services

If you see yourself as one of our next Client Services – Support Officer, then apply today!

Applications Close:  3 July 2024 at 11:00am

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