About this job
This role provides wrap around administration support to the service, ensuring exceptional customer service is provided at all times and tasks are completed in a timely manner.
We are looking for someone who aligns with our philosophies and is not only able to provide a high level of professionalism, but they have the drive to make this the best service in the community, while also being caring, empathetic, passionate and respectful. This is a great opportunity to join a fantastic team and grow your career.
Hours for this role are - 9- 3pm daily
Responsibilities:
🧩Answering calls
🧩Booking and conducting family tours
🧩Processing enrolments
🧩Manage accounts in CCSS and resolve any issues
🧩Deliver a high level of customer service at all times, which is proactive and dependable
🧩Provide general administration support as required
Who we’re looking for:
🧩Proven ability to build rapport and apply a methodical approach to troubleshooting
🧩Experience using CCSS/CRM software is preferred but not essential
🧩Certificate 3/Diploma in Children's Services preferred but not essential
🧩A minimum of 2 years within an office administration role
🧩Evidence of sound professional experience that shows initiative and strong sense of personal responsibility for meeting objectives, modelling of professional and ethical behaviour and commitment to personal development.
🧩Dedication to developing the future of children and passion for expanding on children's interests
🧩Ability to collaborate with others to provide exceptional customer service to all internal and external customers
🧩Demonstrated intermediate Microsoft Office skills in Word, Excel and Outlook
🧩Hold a valid Working With Children check
In return, we offer you:
🧩Negotiable hourly rates and flexible hours.
🧩SHELebrate! our reward and recognition platform
🧩Discounts to 100’s of major retailers
🧩People centric, health and wellbeing initiatives inc FREE First Aid, CPR and Flu Vaccinations.
🧩Access to an employee assistance program for you and your family.
🧩Uniform provided
🧩75% Staff Childcare Discount*
🧩Refer a friend bonus for you to keep and treat yourself or donate to our nominated charity.
🧩SHEL-endar our tailored professional development platform where you can access training with Education Specialists to reach your goals inc partnerships with industry leaders.
🧩Continuous feedback model with regular check-ins from your manager to always know the ‘word on the street’.
🧩We'll empower you to step up; step sideways; and flourish always in your pursuit of a meaningful career.
🧩Interstate relocation support
🧩Join one of our many committees. Being part of an inclusive team where coming together to collaborate and having a voice is encouraged.
🧩A large array of resources and resource selection being led by you.
Story House Early Learning is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment, providing mutual respect for all employees.
At Story House, we prioritise the safety and wellbeing of our community, which is why we are committed to the Child Safe Standards and have Safety as one of our values.
We look forward to meeting you.
*CCS eligible care