About this job
About the Department
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
As the Claims Management Officer, you will have responsibility for the following:
- Providing claims management services including:
- providing rehabilitation case management functions for non-complex WorkCover and income protection claims.
- completing and managing records for WorkCover and income protection claims.
- entering leave on the department's payroll system for employees on WorkCover, income protection and/or graduated return to work programs.
- reconciling WorkCover wage payments.
- Maintaining claims management records in accordance with the Workers' Compensation and Rehabilitation Act 2003, the department's Workplace Rehabilitation procedure and the whole-of-government document retention requirements.
- Proactively reviewing, modifying and changing claims management and organisational health processing to improve processes and client service delivery.
- Liaising with WorkCover Queensland, QSuper (or other income protection insurers), regions and schools in relation to employee claims.
- Providing a responsive and quality client service.
- Communicating with all stakeholders in an empathetic and respectful manner.
- Organising individual workload to ensure timely and accurate processing, including meeting fortnightly pay cut off deadlines.
- Providing accurate advice on WorkCover claim, income protection and graduated return to work processes.
Working as part of a team to ensure that deadlines and commitments are met.
This role will work within Organisational Safety and Wellbeing team with a focus on continuous improvement and customer focused principles. While the Injury Management Team is based at Brisbane Central Office, the location of this role can be based within any Department Regional Office.
For further information about this role and opportunity, please refer to the attached Role Description.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.