ICT Service Delivery Team Leader / Systems Administrator

Permanent / Contract full-time / part-time job at Cranbrook School (Bellevue Hill, New South Wales, Australia)

Cranbrook is an Anglican, independent day and boarding school, Pre-school to Year 12. Our vision is to be a world class school which encourages and enables all of our students to explore, enjoy and fulfil their potential. At Cranbrook our vision is to be a world class school which encourages and enables all of our students to explore, enjoy and fulfil their potential. We lead our students to discover and make the most of their talents, to thrive in, and love the pursuit of, excellence. As a school we energise the educational environment by offering a rich and distinctive schooling both within and beyond the curriculum and give powerful pastoral support. Cranbrook builds resilience and confidence so that each student can face the challenges of the twenty-first century with personal confidence, intellectual versatility, academic hunger and optimism.

LocationBellevue Hill New South Wales, Australia
Type Full-Time / Part-Time
Status Permanent / Contract
Contact recruitment@cranbrook.nsw.edu.au

About this job

About the Role

Cranbrook School is seeking an experienced Lab Technician to provide support to the Science Department with laboratory requests from various disciplines of Science: Chemistry, Biology, Geology and Physics within the School.  

The primary purpose of the Service Delivery Team Leader / System Administrator position is to manage the ICT Service Desk team and operations while providing an effective communication conduit between the business, school, and service desk with a focus on service delivery and internal customer satisfaction. The role also encompasses the systems administration of multiple SaaS applications and the Schools Mac fleet.

This role plays an integral support component to enable the successful rollout of the multiple technology initiatives already in progress and delivering benefits to Cranbrook IT’s customers – its staff, students and parents.

Key Responsibilities

  • Service Delivery
  • Service Desk Operation and Management of Team
  • Project Management and Participation
  • System Compliance
  • System Documentation
  • General ICT Responsibilities

A full position description can be found on our website https://www.cranbrook.nsw.edu.au/about/employment.aspx

Selection Criteria

  • Demonstrable industry experience, including a minimum of two years leading a Service Desk
  • Demonstrable industry experience using an IT Help Desk application
  • Demonstrable industry knowledge and experience in the practical administration of client operating systems and managed software
  • Demonstrable Service desk related technical systems administration experience – User accounts, device preparation, user data administration, backup and restore, cloud services (O365, Google, etc)
  • Liaising with software application vendors to ensure a reliable, secure, seamless and timely application work environment for the school
  • Demonstrated understanding of ITIL and ICT Change Management
  • Demonstrated understanding of ICT best practice principles
  • Good broad technical understanding of hardware, software, applications, networks, communications technologies
  • In-depth knowledge of Windows and MacOS desktop, laptop, tablet, mobile devices, AV equipment, MFD’s and a laser printer fleet
  • Experience in the practical usage cloud data services to store, share and consume data

Highly Desirable

  • Knowledge in the creation and maintenance of a device agnostic managed and BYOT environment comprising of:
    • Windows and MacOS desktop, laptop, tablet, mobile devices
    • AV equipment

MFD’s and a laser printer fleet

Pre-Employment Checks & Qualifications

Working with Children Check

A Working with Children Check will need to be completed upon appointment.


Tertiary qualifications in Information Technology or similar field

Current Drivers Licence

Highly Desirable

ITIL v3 Foundations (or higher) Certificate

Vendor Certifications


Interested Applicants should apply immediately.