ICT Application Portfolio and Operations Manager

Permanent / Contract full-time job at Cranbrook School (Bellevue Hill, New South Wales, Australia)

Cranbrook is an Anglican, independent day and boarding school, Pre-school to Year 12. Our vision is to be a world class school which encourages and enables all of our students to explore, enjoy and fulfil their potential. At Cranbrook our vision is to be a world class school which encourages and enables all of our students to explore, enjoy and fulfil their potential. We lead our students to discover and make the most of their talents, to thrive in, and love the pursuit of, excellence. As a school we energise the educational environment by offering a rich and distinctive schooling both within and beyond the curriculum and give powerful pastoral support. Cranbrook builds resilience and confidence so that each student can face the challenges of the twenty-first century with personal confidence, intellectual versatility, academic hunger and optimism.

LocationBellevue Hill New South Wales, Australia
Type Full-Time
Status Permanent / Contract
Contact recruitment@cranbrook.nsw.edu.au

About this job

The ICT Applications Portfolio and Operations Manager is also responsible for planning and coordinating the processes and activities related to the delivery and integration of software programs, applications, and third-party solutions as required to meet the businesses requirements.  This individual will apply proven communication and problem-solving skills to guide and assist the business on issues related to the deployment of mission-critical information and software systems.

This position will also be responsible for the management, leadership and development of innovative solutions, service delivery, support and lifecycle management of all applications at both strategic, teaching and operational levels across the School.

This role plays an integral operational component enabling effective teaching, learning and business activities to Cranbrook IT end users - its staff, students and parents.

Key responsibilities and duties

  • Support the delivery and implementation of the Schools ICT Strategy and supporting plans for the School, working closely with decision-makers in other departments to identify, recommend, develop, implement, and support technology solutions
  • Keep abreast of the latest technologies that may be of benefit to the organisation and incorporate considered recommendations into strategy and plans
  • Provide direction to all ICT operations and infrastructure within the School, ensuring that an appropriate technical support framework is in place, including the management and delivery of services
  • Provide administrative direction and support for daily operational activities of the ICT department
  • Plan, execute, and manage the integration of new applications into existing systems and software throughout the enterprise
  • Ensure that applications meet business requirements and systems goals, fulfil end-user requirements, and identify and resolve systems issues
  • Review and analyse existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems
  • Proven experience in overseeing the linking of cross-functional applications between disparate business units and systems
  • Contribute to the development, planning, delivery, support and maintenance of new systems and services, and review of existing systems and services
  • Cultivate and disseminate knowledge of application-usage best practices
  • Forge close relations and provide support and guidance to the Digital Literacy team

 

Our vision and mission

Vision

A world class school which encourages and enables all of our students to explore, enjoy and fulfil their potential.

Mission

To lead all students to discover and make the most of their talents, to give of their best and to thrive in and love the pursuit of excellence;

To energise the educational environment by offering a well-rounded, rich and distinctive schooling both within and beyond the curriculum and to give powerful pastoral support to each pupil in our care;

To uphold the character of our Anglican foundation in order to promote the moral and spiritual development of each student and to foster the principles of service;

To build resilience and confidence within our students so that each can face the challenges of the twenty-first century with personal confidence, intellectual versatility, academic hunger and optimism, and

To inspire and support students to respect the integrity of differences and to lead adventurous, courageous and generous lives which contribute to the betterment of society.

Selection criteria

Essential skills and experience:

  • Demonstrated experience in leading ICT teams / working with and leading effective teams
  • Experience working in a team-oriented, collaborative environment
  • Demonstrated strong interpersonal and communication skills and capacity to develop and sustain productive relationships, both within and outside the community
  • Excellent communication, planning and organisational skills
  • Excellent written and oral communication skills
  • Strong customer-service orientation
  • Ability to communicate ideas in both technical and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience with business and technical requirements analysis, business process modelling/mapping, methodology development, and data mapping
  • Good project management skills and/or substantial exposure to project-based work structures
  • High level analytical skills and demonstrated capacity to provide leadership, leading to the high-level achievement and attainment of business imperatives
  • Demonstrated support for, and the capacity to develop and maintain an organisational culture based on ethical, professional and personal behaviours
  • Direct experience managing applications and/or systems management
  • Understanding and appreciation of the risks associated within the ICT environment, and an ability to articulate and develop effective strategies to minimise such risks

Key Accountabilities Strategy & Planning

  • Actively lead or participate in ICT Projects as directed by the CDIO
  • Capacity to use strategic thinking and analytical skills to contribute to educational outcomes
  • Review and analyse existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems
  • Monitor the correct usage of asset management systems and ensure the integrity of data held on business IT systems
  • Resource management and availability of staff for current and future projects as well as business as usual
  • Lead the monitoring and management of third party application and service provision
  • Support infrastructure teams resolving incidents related to core infrastructure

Purchasing & Deployment

  • Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
  • Collaborate with analysts, architects, and system owners in the testing of new software programs and applications
  • Ensure that any new system integration into business systems meets functional requirements, system compliance, and interface specifications
  • Liaise with software suppliers and internal stakeholders to address issues and the interoperability of new applications with existing systems software
  • Design, develop, install and manage application enhancements and upgrades
  • Manage the implementation of Educational and Business Software Applications
  • within the ICT strategy and plan, and will work successfully with current infrastructure, and that it meets identified needs, and supports the vision and requirements of the school;
  • Manage Licensing arrangements with external vendors
  • Supervise Copyright and ensure that all software is used within the limitations of the organised Licensing arrangements
  • Maintain a relationship with internal and external escalation points to ensure appropriate follow through and product development
  • Manage and advise on software selection, ensuring that selected software fits
  • Liaise with the Leadership team to ensure appropriate staff training in ICT related areas
  • Provide input into the implementation of policies, procedures and standards relating to ICT systems and their usage
  • Responsible for researching and evaluating new technologies, and liaise with the ICT Department and ICT Steering Committee to source ICT solutions that support curriculum objectives

 

 

Operational Management

  • Develop relationships with internal business functions and suppliers
  • Work diligently to enhance or improve business processes via integration or, as necessary, minimise the impact of integration on those processes
  • Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements
  • Liaise with the company’s software suppliers for prompt rectification of any problems or emergencies
  • Develop and communicate training and documentation for end users and team members

Specific Attributes, Skills, Qualifications & Experience Qualifications & Experience

  • Degree in computer systems design or computer science, or business and/or equivalent work experience
  • Perform other duties and tasks as directed by the Chief Digital Information Officer